Creamy Creations by HKR ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.
1. Information We Collect
- Personal Information: Name, email address, phone number, and delivery address provided when placing an order or creating an account.
- Order Information: Products ordered, order history, payment method, and transaction details.
- Technical Information: IP address, browser type, and device information collected automatically when you use our platform.
2. How We Use Your Information
- To process and fulfil your orders.
- To send order confirmations and updates via email.
- To manage your account and saved addresses.
- To improve our products and services.
- To contact you about promotions or offers (only with your consent).
3. Data Sharing
We do not sell, rent, or share your personal information with third parties except:
- Delivery partners, solely to fulfil your order.
- Payment processors to handle transactions securely.
- When required by law or legal process.
4. Data Security
We implement appropriate technical and organisational measures to protect your data. Passwords are stored using secure hashing. Sessions use token-based authentication. However, no method of transmission over the internet is 100% secure.
5. Cookies
We use cookies and local storage to maintain your session and remember your cart. These are essential for the platform to function. We do not use third-party tracking cookies.
6. Your Rights
- You may request access to the personal data we hold about you.
- You may request correction or deletion of your data by contacting us.
- You may opt out of promotional emails at any time.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Order records may be retained for legal and accounting purposes.
8. Children's Privacy
Our platform is not directed at children under 13. We do not knowingly collect personal information from children.
9. Contact Us
For privacy-related queries or data requests:
Last updated: January 2026